Alert sound and taking job

The sound is rather quiet. I’d prefer to be notified of the job with a loud notification or just a ring tone sound for a notification that doesn’t stop til I review the job. Also only after two minutes or three the job automatically times out and cancels and I can’t request for payment on that job. I’d like for the time out feature to be removed because I called the customer and they still needed a tire change but it said canceled because it had been only three minutes since the alert went off that I didn’t even hear.