A shortcut for entering the destination address of a repair facility that has an account with us.
For example, a cash customer calls for a tow to a repair facility that has an account with us. Instead of typeing the address, the call taker types an asterisk (or any other special key) and the first letter of the account name and selects from the list and the info is retrieved by DA and entered in the call.
This would be a time saver since the call taker did not have to stop and pull out a phone book , a printed list, or go to the internet and search for the address. Call taker's do not have access to the Account Info in DA and cannot possibly remember the address of every account. If the repair facility is not in the system, the call taker can still look it up.
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