If you receive an Oops error on your smart phone when logging in. First be sure you have a data connection on the smart phone. If not, turn on data in the general settings of the smart phone and login.
If you have a data connection and can view the web, go to Dispatch Anywhere, open Admin/Company Management/Employee Management, double click the employee and select the Company tab. Change the old Username and Password to a new Username and Password. Select Save & Close. Now log into the smart phone with the new username and password.